Terms and conditions - Campervan Guides

§1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays.
Consumer – a consumer within the meaning of the provisions of the Polish Civil Code Act of April 23, 1964 (consolidated text: Journal of Laws of 2022, items 1360, 2337, 2339; of 2023, item 326).
Buyer – any entity making purchases through the Store.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person entering into a contract with the Seller that is directly related to their business activity, but which is not of a professional nature for that person.
Terms and Conditions – these terms and conditions of the online store.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.
Store – the online store campervanguides.com operated at www.campervanguides.com
Seller – Bartłomiej Drożdżal conducting business under the name WP Bartłomiej Drożdżal, ul. Francuska 25a/14, 41-923 Bytom, Poland, VAT ID: 648 280 48 51.

§2 CONTACT WITH THE SELLER

You can contact the Seller via:

E-mail: hello@campervanguides.com
Phone: +48 604 706 214
Post: WP Bartłomiej Drożdżal, ul. Francuska 25a/14, 41-923 Bytom, Poland

§3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store, the following technical requirements must be met:

a device with Internet access
an Internet browser that supports JavaScript and cookies.

To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is also required.
To use our digital products in PDF format, you need a PC or Mac computer with a monitor of at least 800×600 pixel resolution, equipped with an operating system and software capable of opening PDF files (e.g., Adobe Acrobat Reader) or another end device such as an e-book reader, smartphone, or tablet with an installed application that supports the above-mentioned formats.

§4 PRICES IN THE STORE

The prices of products displayed in the Store are total prices and include VAT at the rate applicable to digital products.

§5 PLACING ORDERS

The selected product must be added to the cart in the Store.
Next, the Buyer chooses from the available options in the Store and the method of payment for the order.
The Buyer may use a promotional code if they have one. The code is single-use and must be applied before completing the purchase. Once the purchase has been made, it is not possible to reduce the price of the product, even if the Buyer holds a valid code.
The Buyer is required to provide the data necessary to fulfill the order, namely:
– first and last name
– residential address
– billing information – if the Buyer is an entrepreneur and wishes to receive an VAT invoice for the purchase
An order is placed when the Buyer confirms its content and accepts the Terms and Conditions. Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.
The Seller shall provide the Privileged Buyer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the time of delivery of the product.

§6 PAYMENTS

Payment for the placed order can be made by payment card (credit or debit). If the Buyer wishes to pay via bank transfer, they must contact the Seller at hello@campervanguides.com before completing the purchase.
The payments are possible in Euro.
By placing an order in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw this consent by contacting the Seller via email at hello@campervanguides.com.

§7 ORDER FULFILLMENT

Orders are processed immediately after they are placed. If you do not receive your product within 24 hours of placing the order, and it is not in your spam folder, please contact us at hello@campervanguides.com.
Our digital products are delivered worldwide.

§8 RIGHT OF WITHDRAWAL

A Privileged Buyer has the right to withdraw from a contract concluded with the Seller via the Store, subject to the provisions of §8 of the Terms and Conditions, within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day the contract was concluded – in the case of a contract for the supply of digital content.
To exercise the right of withdrawal, the Privileged Buyer must inform the Seller of their decision to withdraw from the contract by means of an unambiguous statement—either by traditional mail or email sent to the address provided in §2 of the Terms and Conditions.
The Privileged Buyer may use the model withdrawal form attached at the end of the Terms and Conditions, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the information concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The right of withdrawal does not apply to contracts:

for the supply of non-prefabricated goods made to the Privileged Buyer’s specifications or clearly personalized to meet their individual needs – for example, a custom-made travel itinerary prepared on request;
for the supply of digital content that is not provided on a tangible medium, if the performance has begun with the express consent of the Privileged Buyer before the withdrawal period has expired, and after the Seller has informed the Buyer about the loss of the right of withdrawal.

§9 COMPLAINTS AND WARRANTY

In the event of a defect in the product, the Consumer has the right to file a complaint based on the statutory warranty.
When using the statutory warranty, the Consumer may, under the terms and within the timeframes set out in the Civil Code:
– submit a declaration requesting a price reduction,
– in the case of a significant defect – submit a declaration of withdrawal from the contract,
– request the replacement of the product with one free from defects,
– request the removal of the defect.
Complaints should be submitted by email to the Seller at the address specified in §2.
Complaints concerning the operation of the Store should also be directed to the address provided in §2.
The Seller will respond to the complaint within 14 days from the date it is received.
If the Consumer does not agree with the Seller’s decision regarding a complaint, they may use the following out-of-court means of handling complaints and seeking redress:

Mediation conducted by the locally competent Voivodeship Inspectorate of Trade Inspection (WIIH), by submitting a request for mediation. As a rule, the proceedings are free of charge. A list of inspectorates is available at the following link;
Assistance of the locally competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, by submitting a request for consideration of the case before the arbitration court. As a rule, the proceedings are free of charge. A list of courts is available at the following link;
Free support from a municipal or district Consumer Ombudsman;
The online ODR (Online Dispute Resolution) platform, available at the following link.

§10 PERSONAL DATA

The administrator of the personal data provided by the Buyer while using the Store is the Seller. Detailed information about the processing of personal data by the Seller – including other purposes and legal bases for processing, as well as information on data recipients – can be found in the Privacy Policy available in the Store.
The purpose of processing the Buyer’s data by the Seller, provided in connection with purchases in the Store, is to fulfill the order. The legal basis for the processing of personal data in this case is:
– the sales agreement or actions taken at the Buyer’s request prior to its conclusion (Article 6(1)(b) of the GDPR),
– the legal obligation imposed on the Seller in connection with accounting (Article 6(1)(c) of the GDPR),
– the legitimate interest of the Seller, consisting in processing data for the establishment, exercise, or defense of legal claims (Article 6(1)(f) of the GDPR).
Providing personal data by the Buyer is voluntary but necessary to conclude the sales agreement. Failure to provide the data will make it impossible to conclude the agreement in the Store.
The Buyer’s data provided in connection with purchases will be processed until one of the following occurs, depending on the situation:
– the sales agreement between the Buyer and the Seller is no longer in effect;
– the Seller is no longer legally obliged to process the Buyer’s data;
– the period for asserting claims under the sales agreement has expired for either party;
– the Buyer objects to the processing of their personal data, where the legal basis for processing was the Seller’s legitimate interest.
The Buyer has the right to request:
– access to their personal data,
– rectification, deletion, or restriction of processing,
– data portability to another controller,
– objection at any time to the processing of personal data on grounds related to the Buyer’s particular situation, when the processing is based on Article 6(1)(f) of the GDPR (legitimate interests pursued by the controller).
To exercise these rights, the Buyer should contact the Seller using the contact details provided in §2 of the Terms and Conditions.
If the Buyer believes their personal data is being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office (Poland).

§11 FINAL PROVISIONS

Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time necessary to fulfill the order.
Contracts concluded under these Terms and Conditions are executed in the English language.
In the event of a dispute with a Buyer who is not a Privileged Buyer, the competent court shall be the court having jurisdiction over the Seller’s registered office.
Provisions regarding goods and sales contracts shall apply accordingly to digital content and contracts for the supply of digital content, unless otherwise specified in these Terms and Conditions.
Any liability of the Seller towards a Buyer who is not a Privileged Buyer is excluded to the extent permitted by law.
Liability under the statutory warranty toward a Privileged Entrepreneur is excluded.

Annex No. 1 to the Terms and Conditions

SAMPLE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract – use of the template is not mandatory)

I, the undersigned, hereby inform you of my withdrawal from the contract for the sale of the following digital content: ……………………………………………………, concluded with WP Bartłomiej Drożdżal, ul. Francuska 25a/14, 41-923 Bytom, VAT ID: 648 280 48 51.

– Date of contract conclusion / receipt of goods:
…………………………………………………………………………………………………………..

– Name and surname of the recipient:
………………………………………………………………………………………………………………

– Address of the recipient:
…………………………………………………………………………………………………………………

– Date and signature:
…………………………………………………………………………………………………………………